Why Web Hosting Support is a Key Factor in Selecting a Service Provider

When evaluating web hosting providers, there are many common factors educated customers use to make a final purchase decision.

  • Monthly service fees
  • Reputation for reliability, security, and performance
  • Variety of service options, such as Dedicated Server, Cloud and Virtual
  • Service availability in their region
  • Value-added options, such as backups, DDoS protection, and administrative consoles, such as cPanel
  • Third party-certifications, and/or validation of expertise

Beyond these important characteristics, hosting providers need to be extremely focused on delivering knowledgeable, friendly, fast customer support. Hosting companies can have the most sophisticated technology, and the best data centers in the world, if they aren’t willing to invest in the people to help clients make the best use of their services, they won’t be able to survive in the marketplace.

Reliability and Peace of Mind

If your website, or customer facing application goes down over the weekend, your reputation can be damaged. You may be making changes to your application, or upgrading software when the outage occurs, however you don’t want your clients to experience productivity loss any more than you want to suffer it yourself. Server Mania’s support fleet has received rave reviews from customers, and they have earned every compliment.

Providing fast, knowledgeable advice on deploying your applications and data is table stakes for a hosting service provider. Hosting clients want to have multiple channels to contact their hosting provider including:

  • Online chat
  • Phone
  • e-mail
  • Support tickets
  • Social media

Your hosting provider should be able to provide assistance to both technical and non-technical clients. Getting lost in a bunch of industry jargon is no fun for anyone. You want to focus on your business, and leave the burden of managing the technical details to the hosting provider.

Database Hosting

The value in your hosted database isn’t the application itself, it is the information which resides within the application. You don’t want to regret the decision you make of the company you entrust with your data. Server Mania has expertise with a number of database apps on the Linux and Windows platforms. Just with a great sports team, our support fleet has depth and breadth of experience, ensuring we can deploy and maintain your environment with ease.

Small Business to Enterprise Hosting

Whether your business has contracted with a hosting provider to host a blog, or a cluster of dedicated servers, your services are important to your growing business. Treating small businesses with the same level of urgency as a large company is critical. Our Service Level Agreements are guaranteed at one hundred percent across the board, not just for select clients.

As your business grows, and hosting requirements get more demanding, you want to have a hosting provider that can scale their services up to meet your needs. Our support team can scale your services quickly and easily, without interruption. Your online business web presence is open 24 x 7 x 365, so you want to be sure your hosting company has a support team which can address your needs any time of day or night, all year round.

Supporting Technology Service Professionals

Should professional services be your core business, and offering managed servers or cloud hosting be your goal, establishing a reseller relationship with the right hosting provider could make or break your company’s reputation. When you talk to our support agents, they have the expertise and resources to address your concerns with agility, speed and confidence.

Beyond the responsiveness and skill of support agents, having access to mobile and user friendly monitoring and deployment tools can make you look like a hero to your clients. Having a reliable hosting provider you can depend on, which has certifications such as PCI and SSAE 16 is a lucrative relationship to have in this highly competitive, and rapidly evolving industry.

If you are looking for a hosting provider with unrivalled live support, and effective self-service options, contact Server Mania. We deliver more than just hosting. Server Mania is Hosting Empowered.

 

Andrew Horton

Andrew Horton

Andrew Horton is Digital Media Producer for ServerMania.

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